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STORE POLICY
Customer Care
Elon Expressions takes pride in providing excellent customer service. We believe in creative expression and self-care for all. Without our customers, we would just be a family making soap in their kitchen. We appreciate every order and infuse each package with love. Your privacy is of the highest importance to us, so we ensure that all of your personal information is used, stored, and protected responsibly. if you have any questions, comments, or feedback, please contact us at info@elonexpressions.com
Shipping Policy
All orders are processed and shipped within 3 business days. In some instances during holiday and sales events shipping times may vary. If your order is delayed for any reason we will contact you via email or phone. Please refer to your order confirmation email for the most up to date processing times.
Return & Exhange Policy
Unfortunately due to our Covid safety procedures, we do not accept returns or exchanges on any products.
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If your order has not been processed yet and you need to cancel, please request a return by emailing us at info@elonexpressions.com within 24 hours of placing your order. If your order has already been processed it cannot be cancelled and will still be shipped to the address you provided.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments
Privacy & Safety
We receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@elonexpressions.com.
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Have a question about shipping or orders?
Check out our frequently asked questions here.